1. About Porters Concierge
1.1 Port Surry Hills PTY LTD trading as Porters Concierge (“Port Surry Hills PTY LTD”, “us” or “we”), located at 408 Elizabeth Street Surry Hills NSW 2010, ABN: 45 621 416 199, Liquor Licence LIQP700352132.
1.2 Port Surry Hills PTD LTD operates as a brick & mortar retail store, allowing you to order products through our website Porters Concierge or in store located at 408 Elizabeth Street Surry Hills NSW 2010.
2. Acceptance of Terms & Conditions
2.1 By accessing and using our Website or placing an order through our Website or Call Centre, you agree to comply with these terms and conditions (including our privacy policy).
2.2 We reserve the right to amend these terms and conditions at any time without notice. We recommend that you review the terms and conditions each time you place an order, as the applicable terms at the time of order acceptance will govern your purchase.
3. Responsible Service of Alcohol
3.1 By placing an order with us, you confirm that you are at least 18 years old and acknowledge that it is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.
3.2 You warrant that you are not purchasing alcohol on behalf of a person under 18 years of age.
3.3 We reserve the right to refuse delivery if the recipient is unable to provide valid identification.
4. Your Order
4.1 Risk and Title
4.1.1 Risk and title in the goods pass to you upon delivery to the specified delivery address.
4.2 Fees and Charges
4.2.1 You agree to pay the following fees and charges for an order we accept:
a. The purchase price of each product ordered.
b. The delivery fee provided at the time of order placement (“Delivery Fee”).
4.2.2 All prices include GST where applicable.
4.2.3 We are not obliged to match prices for any products, including those available through other offers.
4.2.4 Product prices may change without notice. Accepted orders will not have their prices changed.
4.2.5 If a product is unavailable, we will provide a refund equal to the purchase price of the unavailable product within 3-5 business days to your card of purchase.
4.3 Prices
4.3.1 Prices are stated in Australian dollars.
4.3.2 Wine prices are per bottle in any (mixed or straight) six (6) bottles unless otherwise stated. Prices include GST but exclude delivery charges unless otherwise stated.
4.4 Methods of Payment
4.4.1 You may pay for your order using:
- Mastercard
- Visa
- American Express
4.4.2 We may cancel your order if we cannot process your credit card payment.
4.4.3 We may cancel your order if we are unable to verify your identity with the payment information provided.
4.4.4 You authorize us to debit the amount payable for an accepted order from your nominated credit card or gift card.
4.5 Rejection of an Order
4.5.1 We reserve the right to reject your order for any reason, including product unavailability, pricing errors, or errors in promotional codes. We may also restrict order quantities at our discretion. If we reject your order, we will notify you within a reasonable time.
4.6 Changes and Cancellations
4.6.1 Orders cannot be changed or canceled once placed.
4.6.2 We reserve the right to cancel any order or part of an order, including accepted orders, at any time if:
a. Products are unavailable.
b. There are errors in the price, vintage, or product description.
c. There are errors with vouchers or promotional codes.
d. We suspect fraud or misconduct.
e. Terms and conditions of vouchers or promotional codes are breached.
4.6.3 If we cancel an order, we will notify you within a reasonable time and refund any payments received, less any outstanding amounts from previous purchases.
4.7 Minimum and Maximum Order Quantities
4.7.1 There is no minimum purchase requirement.
4.7.2 You must not purchase items for resale or trade purposes. We reserve the right to cancel or limit your order if we have concerns about the quantity ordered.
4.7.3 If we believe you are placing multiple orders to circumvent order limits, all such orders may be canceled.
4.8 Unavailable Products
4.8.1 If a product is unavailable, we may offer a substitution with a product of similar quality, cancel the order, delay delivery, or refund the purchase price after contacting you.
4.9 Breakage
4.9.1 In the event of breakage, we will issue a refund or send replacement items if you notify us within 7 days of delivery or 30 days of purchase.
4.10 Returns & Refunds
4.10.1 Contact us via email admin@portersliquor.com.au to organize a return or refund.
4.10.2 Purchases cannot be returned in store or any other Porters store.
4.10.3 Proof of purchase is required for returns, and products must be in original condition and packaging.
4.10.4 We will collect the product from you at a mutually agreeable time if a return is accepted.
4.10.5 Refunds will be processed within 30 days after a return is agreed upon. Delivery charges will not be refunded unless we are at fault.
4.10.6 Gift cards, vouchers, and promotional codes cannot be returned or refunded.
4.10.7 Our returns policy includes rights under Australian Consumer Law.
5. Delivery
5.1 Delivery Charges
5.1.1 Delivery charges vary by postcode. Please contact us for specific charges. A list of restricted delivery zones can be found here.
5.2 Timeframes
5.2.1 Allow up to 7-14 working days for delivery. Specific delivery dates are not guaranteed.
5.3 Home Delivery
5.3.1 Home delivery is available to selected postcodes. Delivery may be made to your local agent in some regions.
5.3.2 The recipient must provide valid identification and be at least 18 years old.
5.3.3 All deliveries require a signature; therefore, parcels cannot be left unattended.
6. Promotions
6.1 General
6.1.1 Promotions are governed by the advertised terms and conditions and these Terms. Promotions may be changed or terminated without notice.
6.2 Vouchers and Promotional Codes
6.2.1 Vouchers and promotional codes are subject to specific terms and conditions. They are not transferable, redeemable for cash, or refundable, and cannot be used with other offers. Misuse may result in order cancellation.
7. Privacy Policy
7.1 Personal information collected is subject to our Privacy Policy.
7.2 Our Privacy Policy is available on our website.
8. Intellectual Property Rights
You acknowledge that we own or are licensed to use all Intellectual Property Rights on the Website. You agree not to use or copy our content without our prior written consent.
9. General Obligations
9.1 You warrant that all information provided is true, accurate, complete, and up-to-date.
9.2 You are responsible for keeping your account details secure. Notify us immediately if you suspect unauthorized use.
9.3 You must provide confirmation you’re over the age of 18 to place an order.
9.4 The person receiving the products must be authorized and at least 18 years old.
10. Suspension of Account
We reserve the right to suspend, terminate, or limit access to your account for any breach of these terms and conditions.
11. Liability
11.1 Our products come with guarantees under Australian Consumer Law.
11.2 We do not warrant that the Website will be error-free or suitable for any purpose.
11.3 We are not liable for indirect or consequential loss unless caused by our negligence.
12. Miscellaneous
12.1 The Website may contain links to external websites. We are not responsible for external content.
12.2 You use the Website and products at your own risk.
12.3 These Terms are governed by the law of New South Wales, Australia.
12.4 We do not warrant the accuracy of supplier-provided information.
12.5 We may stop making the Website available at any time without prior notice.
12.6 We do not warrant uninterrupted or error-free Website functions.
12.7 These Terms constitute the entire agreement between us and you.
13. Agreement
These Terms and Conditions constitute the entire agreement between you and Port Surry Hills PTY LTD concerning its subject matter