Port Surry Hills Trading As Porters Concierge
Last Updated: 7th Aug 2024

At Port Surry Hills PTY LTD, we are dedicated to delivering your purchases safely and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping of our products.

1. Shipping Destinations

We currently ship to the following regions:

  • Domestic Shipping: All states and territories within Australia, excluding areas where alcohol delivery is restricted by law.
  • International Shipping: We currently do not ship Internationally.

2. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of the order. You can view the shipping charges at checkout before completing your purchase. We offer the following shipping options:

  • Standard Shipping: 7-14 business days.
  • In Store Pick Up: Located at 408 Elizabeth Street, Surry Hills NSW 2010

3. Order Processing Time

Orders are processed and dispatched within 2-3 business days of payment confirmation unless otherwise stated on the product page. Please note that processing times may vary during peak periods, holidays, or due to unforeseen circumstances.

4. Delivery Times

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays. Port Surry Hills PTY LTD is not responsible for any delays caused by these factors.

5. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on the carrier’s website.

6. Delivery Requirements

  • Age Verification: All deliveries require an adult signature upon receipt. The recipient must be 18 years of age or older and may be required to present valid identification.
  • Delivery Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at admin@portersconcierge.com.au. We may require you to provide photos of the damaged packaging and items. We will work with you to resolve the issue, which may include a replacement or refund.

8. Shipping Restrictions

Due to various legal restrictions, we are unable to ship alcohol to certain regions you can see the full of restricted delivery zones here. Additionally, we do not ship to PO boxes.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Port Surry Hills PTY LTD
408 Elizabeth Street, Surry Hills NSW 2010
admin@portersconcierge.com.au